Shipping

  

Vape Shipping Processing 

Vape shipping timelines vary by state and depend on distance from our fulfillment center. Vape mail requires a 21+ Adult be present to show ID and sign for the package.

The entire order process may look something like this

  • Order Processing (preparing for shipping): 1-3 business days
  • Once shipped from our fulfillment and on the way to the delivery carrier in your area: 5-7 days
  • Once received by the delivery carrier: 2-15 days or until delivered

**The above timeline assumes that a 21+ adult is present at time of delivery to show ID and sign for the delivery. Please use current phone numbers and delivery details as needed (gate codes, unit #s, mobile #s)

Please note: Adult signature fee, package protection fee,  taxes or shipping fee don't count towards the $89+ free shipping. Once your order has been shipped, you cannot cancel it. Additionally, service fee (your shipping fee, adult signature fee, and package protection fee) are non-refundable, as the charges have already been applied. 

We process orders Monday through Friday, 9am-3pm PST excluding major U.S holidays (Closed on Weekends). Orders are processed in the order they are received.

Normal processing times range 1-2 business days. During holidays and sales events, processing times may take up to 10 business days.

Estimated Transit Times - Begin after processing times

  • Deliver-It   2-5 Business Days    
  • GLS 2-5 Business Days 
  • Next Day   8-10 Business Days    
  • Stat Delivery   4-10 Business Days 
  • Regional Carrier - Ground   15-25 Business Days    
  • Better Trucks   5-8 Business Days    
  • Regional Carrier S   5-8 Business Days 

Shipping time estimates do not include processing time! Ex. If you choose 3-10 day shipping the following timeline applies. (ex. 1-2 days processing 3-10 business days shipping = possibly 4-12 business days before delivered). 

All packages are shipped from Las Vegas, NV

 

We only ship to states where the sale and shipment of e-cigarettes are legal. Some states have restrictions, such as New York, where e-cigarettes are completely banned, California with its flavor ban, and Texas with a ban on Chinese disposable products. Unfortunately, we are unable to ship to these or other restricted states. Besides, Military base addresses are not eligible for shipping.
 

Once your order has been shipped or received by the carrier, the tracking number will be sent to the email address from your order. At this time, tracking has different timelines depending on the carrier. Please allow 5-12 business days to receive initial tracking info. If the order has taken over 15 days from receiving tracking or if the tracking has not updated within 10 days of receiving it, please let us know and we can take action at that point.

Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. Depending on the delivery carrier, there may not be updates when the package is in transit between facilities. We will continue to improve these processes.


Please ensure your shipping address is correct when placing your order.  If the order is returned due to an address issue, we will contact you to resolve the problem. We will hold the package for 3 business days before canceling the order and issuing a credit, minus the service fee (Shipping fees, Adult Signature Fee, and Package Protection Fee).