Feenyx L.
The tracking thing is worthless. It doesn't update my tracking at all, it doesn't tell me when it's shipped, where it's at, or even when it was delivered. This is not the first time I've had issues with this new tracking thing, it has NEVER worked, not one single time! Eightvape needs to find a new tracking and insurance company bc this one sucks!
Carli C.
My item ordered about a month ago and never came. Wasn’t refunded
Kathy P.
I hate paying additional fees like this but am afraid that as soon as I opt out of the purchase protection then my items will be lost. Better to pay a little each time for ease of mind.
Ella W.
I had to pay for adult signature, and the package was just placed on my doorstep. Why pay for something that is required and then not use it.
Joseph G.
Still waiting for delivery.
Laura B.
Great prompt service, quality products.
Karen Y.
I am very happy with how product is packaged and the condition the product is inside. I got tired of stopping at the place next to me seeing if they had what I wanted which is very hard to come by these days and decided to order on line instead.
Anthony D.
Well I ordered my vape an juice on the 22end, I'll they did was talk in circles about how it's hard to keep up with the order. Went on for over 3 weeks to a month... Let me say Ana for headquarters at Eight Vapes was the only one that helped, I can thank her many times over for her doing her job beyond her job to get me my vape. I can care less that I didn't get my juice,. But as far as RUTE it's like they didn't care at all. Over 60 Emails back an forth.... I was honestly just ready to hang it up an take the loss in the money till Ana stepped in.... God bless her for doing her job, and again thank you Ana. For everything you had done for me.@ Eightvapes headquarters I believe..
Paul W.
Gotta love that protection. Keeps my orders safe, and worry free.
Lisa W.
Why this service? They never tell you when it’s arriving. I’ve had to run outside (apt.) and grab the package from the street twice. If I wasnt there, it def would have been taken. Worst tracking I’ve seen♀️
Michael L.
Since I first used 8vape I have not been disappointed on any aspect. Delivery is always on time, products are amazing and the variety is incredible. My go to juice is beard #32. Recently tried milk cinnamon and it’s my second favorite. Price has never been an issue either. Always best around. Great deals and discounts on rewards is a bonus. Thank you guys.
Sherry B.
Shipping takes too long to receive my order
Wendy L.
Placed order a month ago and still have no idea where my package is.
george p.
Worth the worry of something going wrong with the mail
Dawn J.
I love the site except for the signature fee.
Connor G.
AQUA fresh super mellow and no ice just mellow and nice !!!! That's a ton u have vanilla lemon kusterd killer? That's bomb 3%nic max vg I try to find it
CONNIE B.
The flavor is very light it could be a bit stronger but other than that very good
Shawn O.
Eightvape is awesome and they always ship promptly. Route protection is worth every penny. Had an order come in that was badly damaged and missing items. Reached out to Route with pictures and that same day they arranged a replacement order. Without their insurance I would have been out almost $150
Robert S.
Excellent Service and shipping. Everything was well packed and arrived undamaged.
Will definitely spend more money.
Thanks
Robert
Alan P.
I paid for something I didn't use. It is insurance and I guess it is something that is mostly not used. Would have been happy I had it if a theif took the package from my porch.
Cynthia R.
Being forced to pay extra to guarantee delivery is bs but I pay it to get the products I want at a fair price.
John H.
Easy to order a little expensive but what isn't.
Michael G.
Love the product. The shipping was reasonable. Product got here on time. I'm going to continue to use them
Anne-Marie C.
Great people, great products. Happy to purchase from you guys anytime.
Thank you for your products they are fantastic.
Curtis W.
Great experience. Thank you!
Betty M.
Fast delivery and great products.
Michelle K.
I recommend to all my friends in Cali
Kari N.
I purchased several different types and flavors. I have loved every one of them. So far they have lasted as long as they promote. Flavors are on point. I received my package in a reasonable amount of time. Highly recommend to anyone who uses disposable vapes. I'm paying 1/3 of what i was paying at the smoke shops and convenient store.
Anthony L.
Great selection service and delivery.
Robert K.
Ok. Que sera, sera.
abdullah z.
The vape almost explode on me
Charlee S.
This was the worst tracking I have ever dealt with. No updates and my package was not delivered, and was not able to schedule a delivery for a time in which I would be home.
Felecia J.
I never received my order and I been brushed off by route protection and EightVape my money is gone and no one is helping me. I just got robbed by both companies they have no telephone number and to call them and they don't care period! Money down the drain.
Alberta A.
My order got lost. Route was SUPPOSED to have placed 3 separate orders for the 3 separate items I purchased. I DID receive the replacement devices, but the 7 (SEVEN) packages pods, or the 1 package of pods have yet to turn up. It's been nothing short of a nightmare. I've just been blown off when I DO contact customer support despite having order numbers for all of it.
Naomi G.
Quick delivery and everything was there
Ken N.
Orders ship in reasonable time. Products exactly as described.
Craig K.
Good service, and quick delivery! ✌️
Jeff B.
Eight vape is top 5 for good deals
Min Woo K.
Delivery never showed up and they gave me the excuse I wasnt there to sign for it. Then weeks later when it finally appeared they didnt even let me sign for it they just threw it at my door. My package was already opened with boxes mangled and multiple items broken or damaged. When I asked for route coverage they didnt even have the decency to reship my broken items they gave me a refund for the item only so I paid over $20 in shipping taxes and fees for nothing. Literally nothing.
Taunya A.
Simply flawless from order to delivery!!!!
Russell G.
Deal working on getting my order. Still have not received my order yet.
Janice R.
The delivery protection is really worth it. I had an issue with a delivery and it was 100% backed by the delivery company
Gabriela A.
Like the route insurance in case something happens in transit your covered
Jacquelyn B.
I paid over $100 in January for products and paid for Route Package Protection and have received neither product or customer service. Will never buy from them again
Amber D.
Package never arrived to my door, no phone call was ever made when it was “delivered” but said it was delivered. No response back when I emailed about my missing package.
Misty C.
Not a bad price for making sure your product gets to you safely
Richard S.
It's b******* I have to pay for insurance to make sure my package gets here, that's usually something the seller provides.
Customer
Route is great! Let’s me know when and where my packages are!
Cassandra C.
Great prices, great products and fast shipping!
LaDona B.
Great protection
Brian J.
Never received my order
Tom W.
Did not use the Rout system used USPS Tracking
Peter A.
Haven't had the need to use it and hope I won't ever need this but it's good to know that my items are covered especially these days when more and more people care more about getting their paycheck and less about earning it.
Peter A.
I like the Smok products and 8V has competitive prices and they ship quickly. I just wish they would ship juice.
Devin B.
Wound up not needi
Craig M.
I ordered a package on January 27th it said it was delivered February 13th but I never received it
Charles P.
Right product. Delivery information accurate down to the minute. Product delivered safe and undamaged.
Elise B.
I felt safe knowing I had route package protection, but didn't need it.
Dana A.
I have shopped with EV for what seems like years. I've read horror story reviews about shipping and now I get it. The total of my order was $140 and that was on 1/25/2023 and as of today, 2/22/2023 I have yet to receive anything. And what's worse, Route has not updated tracking in 21 days. And THEN, their policy is that they refund only to Pay Pal. Okay, whatever, just refund my money. But guess what? They email me and say they are not able to refund my money due to "issues." Huh? What? Route tracking is absolutely worthless. Seriously, they are THE WORST.
Chris B.
It has been 30 days and still haven’t gotten my order. Not sure if I will even get a refund. Very unhappy
Shawn B.
EightVape is a great company! Yet, the "Route" insurance is USELESS! Try to make a claim with them and find out why!
James j.
I'm not seeing where this charge even helps. I haven't had a order get lost YET ! My orders take forever to get to me though. Shouldn't take 3 to 4 weeks to get here from out west !
Damon H.
I declined your package protection and you snuck it back in when your website enticed me to add another product. However, you didn't tell me you added the protection that I had declined and I didn't notice until after I ordered. I then asked to have the charge removed but I never heard from you. I hope the $1.55 was worth it. It isn't the amount but the principle. I will never order from you again but good for you, you tricked me into adding a 1.55 to my order. Hope it was worth it. I recently went back to Central Vapes and placed another order that I would have placed with you.
Jaime E.
Being charged a fee for something that is not required when delivered.
Ariel R.
I guess package protection is nice to have just in case, but honestly it doesn't really feel necessary.
Wendy A.
No contact when you have a problem. No cash back No vapes replaced. Nothing. I wont purchase this ever again. Big waste of money.
Melissa P.
I never received my vapes and I paid extra for the route protection. When I contacted eight vape their response was that the package was marked delivered and they wouldn’t assist me further. I was out 45 dollars and nothing was done. Will never consider ordering from them again
Chris J.
Prices are the best I've found. Shipping is quick with everything arriving in perfect condition.
Scott B.
Shipping is very slow but you can't beat them on the prices
Melissa M.
I don't mind paying for the protection plan. I feel it will help protect us in case something were to happen while in shipment and we can call the company and explain the situation and they would make it right for us customers.
Virginia A.
Dosen't give any updated info for tracking at all I never know when my package will arrive.
Dillon H.
route has a weird way of tracking and sucks you need an app on your phone, it should be more accessible through desktop as well. so its hard to see where your order is exactly on a desktop... it just shows where its coming from and its destination with nothing in between or expected delivery day. if this get corrected everything else about eight vape and route would be damn near perfect@ keep it up and appreciate your guys work
Holly M.
I have ordered from this site for several years. Never had any issues at all. Great selection of e liquids. Orders are delivered quickly. Trustworthy company
Donald W.
Route protection is well worth the money in case something happens to your package with your merchandise in it, It's covered so don't be cheep because being cheep could cost you alot more. It's only 1.55
Thanks. Don Wolfe
David H.
Many packages in my area get are Missed place. St Pete now is way
different. Much thanks to ROUT having our Back!!!
Kanani K.
Eightvape has cheap prices. I like their promotion they have available. Worth shopping
Carol W.
Always fast shipping. Great products. HIGHLY recommend.
Linda S.
Very quick delivery!
Matthew R.
Didn't really need this, but it helps insure your package arrives unbroken and on time.
Emily B.
Route protection ships and arrives faster than if you don’t get it so I always get it now
Derek W.
Why do i need route package protection to self pick up the package myself at the main office?
Jason B.
Great prices and usually a quick delivery!
Cara D.
Eight vape is awesome to carry the infamous WI Pod for THC thick oils. I will definitely be back for replacement pods. Very fast shipping and user friendly website.
Melissa S.
Route was literally the only positive in my entire experience with Eightvape. Twice my order was placed. Twice said orders didn't arrive to me. I contacted Eightvape multiple times only to get a message back via email telling me I sent my messages to an unmonitored email. This was frustrating; it wasn't entirely clear how to contact Eightvape and actually get a person's response. Once I finally did, I was so disappointed and frustrated with the response. Zero customer service. No offer to try and correct the situation. The buck was and I were passed on to Route without so much as an apology for the mess. Route was consistently terrific with customer service; there's only so much they can do though. They could reorder the items a third time or refund my money back. I chose the latter and I'm done with Eightvape. My time, money, and business didn't feel acknowledged nor appreciated so I'll go elsewhere.
Five stars for Route protection alternately; I HIGHLY recommend the purchase of this protection to everyone. It's a small fee for the assurance that they'll fix it when your order inadvertently gets lost, etc.....
Don't get me wrong, lost mail happens. It happens to all of us when doing business online but personally, I DO expect the company I'm working with to care and do what it takes to remedy the situation. If you expect that too then perhaps this review will be of use to you?
Wade b.
Never had to do this.
Sean H.
Prices are fair and product is great especially elf bars, but those taxes and fees are outrageous
