Thank you! We received your support ticket.
NOTE: Creating more than 1 ticket for the same order will Void/Close the previous submissions, therefore resetting your place in the queue. Tickets are responded to in the order they are received. Please include ALL requested information or your ticket will be automatically Closed.
Customer Service & Support is available to serve you Monday-Friday 9am-5pm PST, excluding Holidays. At this time due to the Covid-19 crisis, we are making our best effort to contact you within 5 business days.
Any service tickets submitted over the weekend will not be seen until our next business day. We apologize for the delays, and thank you for your continued support and patience.
Please visit our FAQ for information and answers to your questions. See the information below to aid in the processing of your issue.
SEE INFO BELOW TO EXPEDITE YOUR SUPPORT TICKETS
- All customer service & support tickets for defects, damages, missing, and incorrect items require photo or video evidence. You will need to submit photo/video clearly displaying the items and/or issues. You will be able to send it to us, after our first reply. Please do not discard items until we notify you, or we will not be able to process the return/exchange.
- No order number (EV) means no order was completed in our system.
- Credit/Debit cards are declined automatically in our system if billing addresses or account information does not match. This causes pre-authorization holds, by your bank. Which should be released in 5-7 business days. (We are unauthorized to release or hold funds in your account)
- IT IS THE CUSTOMER'S RESPONSIBILITY TO READ THE RETURN POLICY THOROUGHLY BEFORE REQUESTING ANY RETURNS, REFUNDS, OR EXCHANGES.
- Our exchange policy lasts 14 days from the date of Delivery. Defective device claims beyond 14 days of delivery need to go directly through the device manufacturer's warranty service.
- If an item is received damaged, missing or incorrectly shipped, you must create a detailed support ticket within 72 hours from the time of delivery. After this timeframe, we consider your order received and complete.
- We will only accept exchanges from the Final Sale products list if it is defective and reported within the 72 hour time frame.
- The following are Final Sale items. Due to the sensitive nature of their design, and that we are unable to test for defects due to obvious health and safety reasons we DO NOT accept returns or exchanges for: All E-liquids/Pods/Disposables, Tanks/Rebuildables, Coils, Batteries/Chargers, "Alternative" products, or any open, used, clearance or sale items.
- Our warranty excludes coverage for damage resulting from accident, disassembly, customized modification, or user-error.
- Please see our Shipping page for details
- International customers must be familiar with their country's customs laws. EightVape is not responsible for confiscation of items by international customs agencies or additional duties and taxes imposed. There are No Refunds or packages re-sent if this occurs.
- Once packages are shipped, you must deal directly with the shipper/carrier. We do not guarantee shipping or transit times, shipping fees are non-refundable by us.
- Packages marked as "Delivered" by the shipper/carrier are considered delivered and complete. If you have purchased a shipping option that insures your package, please contact the proper insurer.